Guarantees & Conditions
At Belunik Wellness Studio, we stand behind the quality of every service we deliver. Our satisfaction guarantee allows new clients to request a complimentary follow-up consultation if their first group class did not meet stated expectations, provided feedback is submitted within 48 hours of attendance. Private coaching clients may reschedule once without penalty when giving at least 24 hours notice. All instructors maintain current first-aid certification and professional liability insurance as required by New South Wales regulations. Class schedules are published four weeks in advance and remain stable unless unforeseen circumstances require adjustment, in which case affected clients receive email and SMS notification. Membership plans operate on a rolling monthly basis with no lock-in contracts; cancellation requires seven days written notice before the next billing cycle. Corporate agreements include service-level commitments regarding punctuality, instructor qualifications, and session content as specified in individual contracts. Refunds for unused prepaid packages are available within 30 days of purchase minus a $15 administrative fee. We do not guarantee specific health outcomes, as wellness results depend on individual consistency, medical history, and lifestyle factors beyond studio control. However, we commit to delivering professionally instructed, safe, and thoughtfully designed sessions at every visit to our Erskine Street location throughout 2026.
Satisfaction Assurance
New clients receive a follow-up consultation if their first experience falls short of expectations, demonstrating our confidence in service quality.
Flexible Cancellation
12-hour notice for group classes and 24-hour notice for private sessions. Membership cancellations require seven days written notice with no hidden fees.
Qualified Staff
All instructors hold minimum 500-hour certifications, current first-aid credentials, and ongoing professional development valid through 2026.
Transparent Pricing
All listed prices include GST. No surprise charges at checkout. Package discounts up to 45% clearly displayed on this page and at reception.